Imagine a workplace where your employees are barely productive, make mistakes with disturbing frequency, and work in an atmosphere so gloomy and heavy that it seems almost palpable. Not a very appealing image, is it?
I am being blunt to make a point. A person who is stressed and experiencing professional burnout is someone who needs help, not more discipline. This situation is not only detrimental to the mental health of the individual, but also to the entire company. Less focused and motivated employees lead to poorer results, lower employee retention, and a worse company reputation. According to studies by the American Psychological Association, the cost of workplace stress to the U.S. economy is estimated at more than $500 billion. In addition, 550 million workdays are lost each year.
The sad truth is that Employees are 70% more prone to burnout if they don't feel supported by their leaders.
The good news, however, is that all of this can be avoided. And how? Dive in to learn our tips for combating employee burnout, as well as an overview of the symptoms and possible causes.
Workers suffer from burnout when their physical or emotional reserves are depleted.It can affect any of us, regardless of the type of job - after all, high-ranking managers can be just as affected by mental health issues as cashiers. Job burnout can occur as a result of both excessive stress and a lack of support at work - for example, having too many tasks, pressure and too little time to complete them. But difficult personal circumstances, such as a divorce or the illness of a family member, can also take their toll. Especially if little is done to help the employee cope.
According to the World Health Organization, workplace burnout is characterized by three features:
But what does it mean exactly? Let’s go through the alarming symptoms of employee burnout:
As you can see, emotional burnout is not just about the World Health Organization definitions and explanations. It's about action. It can negatively affect a person in many ways, and it is difficult to look at it objectively when you are affected by it yourself. Not only does it contribute to emotional exhaustion and depression, but it can also cause good employees to leave their jobs because they did not feel understood. It goes hand-in-hand with higher turnover and hiring costs, poorer revenue, and lower productivity for your company... Constant problems with your team will not go away with the people involved.
But it doesn’t have to be this way.
Something has to change. And we can help you steer in the right direction. It's not about implementing expensive or inapplicable services, but about truly understanding the root cause. Only then can you take action to prevent or - if it's too late - manage workplace burnout in your office or team.
One of the less commonly discussed reasons for emotional and professional burnout is the lack of a clear career path and clearly defined goals. How can a worker feel a real sense of purpose in their work if they are stuck in the same place, with no progress and no idea what is expected of them to reach the next level?
These aspects are very often lost in job descriptions and have little to do with the day-to-day work. This is where motivational platforms and gamification come into play. By using Grow Uperion, it is easy for managers to set KPIs for each employee, monitor them and encourage them through the reward system. Employees can see their progress presented visually and check off the next stages of clearly defined tasks. In this way, the development perspective is very tangible and stimulating. Who would not feel purposeful and motivated if they had clear goals and means to achieve them?
Very often, the problems lie in good old-fashioned communication. This seems so obvious that it is easily overlooked. The reality is that we do not know how to speak or communicate properly. And when this applies to a person in a leadership position, things can get messy. If members of a team feel they cannot talk openly about personal life struggles, depression, problems at work, or other difficulties, there's no discrete channel of communication for that - or worse - if there's no support system, many employees will burn out after a while.
At this point, manager training becomes essential. In order to create healthy and functioning relationships within the team, the person in charge must simultaneously master communication techniques, empathy and assertiveness. Raising team leaders' awareness and training them in soft skills can change the entire work culture and reduce burnout in the workplace. It seems so simple but requires months - if not years - of training and pro-active campaigns. A good example is Raben Group, which uses gamified courses to teach managers good leadership skills.
Burnout is often triggered by overwork. Overtime due to unfair treatment and unevenly distributed work in the team, unrealistic goals or staff shortages are very stressful for the mental health of employees.
Management must ensure that optimal staffing levels are maintained. No matter how hard you try, you cannot replace two or three employees. With a balanced division of duties, employee retention will increase, and burnout will decrease. There should also be a safe space to communicate problems, delays or mistakes so that productivity plans can be realistically adjusted. After all, we are only human. It's better to look for ways to optimize and focus on fair project management than to force employees to work after hours. It pays to spend a year working on fewer projects that suffer from a high turnover rate and a poor reputation.
When scheduling is poor, the atmosphere in a team also deteriorates. Employees who are constantly given unrealistic deadlines to complete tasks and feel pressured to stay after work or sacrifice family time to meet that deadline are at greater risk of burnout. Although workloads may occasionally increase, it is unrealistic to expect employees to meet tight schedules all the time. The same is true when a person tries to help their colleagues and take on additional tasks that contribute to workplace burnout after some time.
The most important thing is to plan competently and be willing to reschedule. If someone is planning a two-week vacation, it makes sense to change their task schedule so they can get back on track when they return. That being said, sit down with the team member who is constantly tired or behind schedule and help them prioritize. How to do that? By making a list of all the tasks and evaluating them together. Leave room for discussion and do not insist on doing everything at once.
When a job is monotonous and the company does nothing to engage the staff, it can lead to employees becoming unmotivated, tired, and less inclined to creatively commit to their tasks. In such a situation, you need constant energy to stay focused - which can lead to fatigue and job burnout. We all have similar tasks to do, but they can always be varied. Unfortunately, companies often lack an effective reward and feedback system to spice up everyday tasks and make them more interesting or meaningful.
As a leader, consider the work your team members do. Discuss with your employees what inspires or drives them, and then do your best to make it happen. The truth is that when a person is particularly good at something, their superiors often delegate similar tasks to them, which could drain the employee in the long run.
Another way to address this issue and prevent excessive employee burnout is to use an engagement platform that provides a clear, gamified system of appreciation in the form of badges, leaderboards and personalized messaging. When you measure yourself against others in a healthy and countable way and receive perks in return, daily tasks become something else entirely.
Those who find it difficult to deal with stress in the workplace put themselves at risk of workplace burnout. However, it is up to management to create a work environment that is supportive of their employees and to try to understand them.
Employees will be more willing to approach you with a problem if you, as a supervisor, let them know they are respected and heard.
You can avoid an increase in absenteeism, sick days and turnover if you change your perspective and try to implement the strategies above. If you need help with this, reach out to our experts who will be happy to guide you through gamification strategies that will boost your team's engagement, dedication and productivity.
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